30-day postage paid returns

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FAQs

Tracking Information

Please check the status of your delivery anytime by entering the tracking number received.
If you want to change or cancel an order that has already been processed, please contact our Customer Service Team for assistance.

Return Policy

You can request a return within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. To start a return, please visit My Orders and initiate a return request.

Customer Service

After you receive your item, please check it carefully. If the package appears damaged, please follow the following steps:

  1. Take a picture of the damage.
  2. Email service@tolead.net and attach the photos.
  3. Wait for the contact from Customer Service Team.

*Note: Don't throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.